More internet service providers (ISP) may enter the Myanmar market as the telecommunications bylaws have been passed, U Thaung Tin, deputy minister for telecommunication and information technology, said.
“When the time comes, we will establish a telecommunication commission to protect the consumers and to supervise the service. The ministry will only take care of policy,” he said.
Since telecoms reforms started early last year, the ministry did not get involved in any service providing businesses and only focused on policies that are beneficial to telecommunications sector, he added.
“It will be good to have many ISPs in the country. Currently, Redlink, which is the sole private provider of internet services in the country, is not available in every area and the service is not always good,” said U Zaw Win Htun, the executive of Myanmar Computer Professional Association.
Redlink Communications Ltd, co-owned by Toe Naing Mann, son of Parliament Speaker Thura U Shwe Mann, provides Wimax coverage in few areas of Yangon, Mandalay and Bagan and has a monopoly over the market. The firm often comes under fire from users for its spotty coverage, overpriced deals and poor customer service.
“We have no choice but to use it for now, but when foreign companies enter the market, we can expect better quality service,” U Zaw Win Htun said.
With foreign entry, the public will be able to choose from a range of quality services, but the key improvement will be increased accountability to the customers, he added.